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Overview:
A large international consumer finance organization was planning to launch an integrated voice and CTI application to all of its call centers, worldwide. The finance organization needed to implement a standardized, yet flexible, integrated voice and Computer Telephony Integration (CTI) application for its call centers worldwide. As a solution the organization deployed the Avaya Interactive Response combined with the Nuance (formerly Scansoft) platform, together with Cleo's Transaction-based Processing Suite and Viecore systems integration.
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