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ARAMEX, part of Arab International Logistics (AIL) and listed on the Dubai Financial Market, is the leading provider of total transportation solutions in the Middle East and North Africa regions and South Asia, offering express delivery, freight forwarding and logistics solutions. The company sought new ways of enhancing communication between sites and increasing flexibility with third party vendors, customers and partners. The organization was suffering from calls not being handled by the correct person, calls being dropped after not being answered, and the lack of comprehensive or accurate reporting. As a solution ARAMEX chose an Avaya system to streamline its transportation systems and its operations, including international express delivery, freight forwarding, logistics and warehousing.

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