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Overview:

"Communications Convergence" is reinventing the business communications industry, shifting data, voice and video from being transmitted on separate networks using different technologies to being delivered simultaneously over a single, "converged" network using Internet Protocol (IP). Meanwhile, companies like Salesforce.com, NetSuite and Google are reinventing the software industry, through a new delivery model called "Software as a Service" (SaaS).

Neither of these transitions is near complete. Yet, they are far enough along to conclude that, together, they are driving and mutually reinforcing a second and final business communications "endgame" -- a new delivery model called "Converged Communications as a Service" (CCaaS)."

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Format:PDFSize:902 KB
Date:Mar 2007
Pages:18

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