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The Commonwealth Bank of Australia (CBA) is one of Australia's leading financial institutions. CBA provides more than 10 million global customers with integrated financial services such as retail, business and institutional banking, and funds management. Like many large banks, CBA has relied on disparate systems to manage customer accounts. For example, employees used manual, paper-based processes and multiple systems to gather customer information. CBA deployed a Microsoft .NET - connected solution that combines its separate systems into a common application, giving employees an integrated, single view of each customer. As a result, employees can better manage workflow, easily access customer information, and provide better customer service and satisfaction.

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