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The Chairman of Satyam Computer Services Ltd. strongly felt the need for a state-of-the-art emergency response system that could help citizens in a timely fashion and save millions of lives. The Emergency Management and Research Institute (EMRI) was formed by the Raju brothers as a not-for-profit entity with a view not only to providing emergency management, but also to conducting research related to emergencies and providing various training programs. EMRI wanted to create an end-to-end system that would automate all the activities of a call center, such as reaching the emergency, ambulance tracking, and monitoring the patient care process. EMRI, along with its technology partner, Satyam, created an emergency response system using Microsoft .NET.

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