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The challenge faced was to consolidate 11 Exchange 2000 Server installations to a clustered SAN environment with Exchange Server 2003 in the Dublin data center while advancing productivity benefits for clients. This was solved by upgrading more than 90 percent of users to Office 2003 by using cached mode in Microsoft Outlook, because this delivers a reliable and responsive user experience independent of the performance of the network and by maintaining proactive communication about server and individual mailbox moves.

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