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Overview:

Alcatel provides telecommunications and Internet equipment to more than 130 countries worldwide, delivering voice and data communications solutions to carriers, service providers, enterprises and consumers. The issues faced by the company were an older help desk tool that was no longer supported which needed an upgrade and the need to reduce IT staff costs and increase productivity. These issues were handled by implementing Unicenter ServicePlus Service Desk from Computer Associates International, Inc. (CA) satisfied all of the criteria.

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