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Customer-focused businesses such as British Telecom, Nikon, and John Deere depend on RightNow Technologies for its Customer Relationship Management (CRM) solutions. The company has 575 employees and offices around the world. However, in constructing a new headquarters building in Bozeman, Montana, RightNow was faced with some real issues in expanding its existing Private Branch eXchange (PBX) communications solution. Having worked with Skyline Advanced Technology Services, a Cisco Silver Certified Partner, since 1999, RightNow again looked to Skyline for solution ideas. By teaming with Skyline, it implemented Cisco Unified Communications to lower total cost of ownership and improve ease of maintenance.

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