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Fortis like many of IT organization face significant challenges on providing continuous availability of its services for the customers. In order to compete and provide differentiation from the competitors Fortis needed to provide a fully automated fail-over mechanism that eliminates outages as this represented a huge loss in both revenue and customer trust. Without the automated fail-over Fortis would continued to serve clients but there would be inherit risks by doing so without having a view of the customer's financial situation. Fortis ultimately chose Unicenter CA-OPS/MVS Event Management and Automation (CA-OPS/MVS) from Computer Associates to provide the automation for fail-over processing.

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