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Faced with increasing competition and customer demand, together with a need to boost its strategy implementation rate, CHunghwa Telecom (CHT) decided to implement a Balanced ScoreCard (BSC) reporting system. It used Microsoft Windows 2000 Advanced Server and Microsoft SQL Server 2000 to run a custom-developed BSC application on Microsoft Windows XP Professional desktops. Since the system went live in 2004, improved reporting and more accurate KPI scorecard generation has meant nearly 20 percent more KPIs achieved than previously.

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