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The Industrial Technology Research Institute (ITRI) is a nonprofit research and development organization in Taiwan. Comprising more than 20 technical and research centers, ITRI needed a messaging solution that met the needs of each group and the organization as a whole. ITRI had outgrown its IBM Lotus Notes e-mail system, which was unable to handle the growing volume of messages. Wanting a secure solution that would accommodate multiple user domains, ITRI replaced its existing e-mail system with Microsoft Exchange Server 2007. The new solution offers enhanced calendar and e-mail management features and gives users options for remote and mobile access. The system is far more stable and reliable, and administrators are able to enforce more stringent access and security policies.

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