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GameWorks improved the manageability and supportability of its IT infrastructure by deploying Microsoft Windows Server System integrated server software. Centralized desktop management using Active Directory prevents users from installing unauthorized software, resulting in a 50 percent decrease in help desk calls and an 80 percent reduction in system rebuilds. Built-in capabilities like virtual private networking eliminate problems that were common with third-party software, and features like Volume Shadow Copy are making users more self-sufficient. With Windows Server System, a team of three is capable of managing an environment that used to keep six people busy, and there is additional time to focus on projects like building a data warehouse and upgrading the company's e-mail system.

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