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Overview:

Pink Elephant's consultants help hundreds of organizations each year to implement ITIL best practices. Because of their vast experience and knowledge, the consultants are often asked about the best way to approach ITIL implementation projects. This paper explains some general, high level guidance and important considerations. Best Practice process development and implementation take a strong commitment from the organization. It is not necessary to implement ITIL as is, rather use it as a guideline and ensure it is fit for purpose.

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Format:PDFSize:63 KB
Date:Jan 2005
Pages:3

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