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CPS is a sales and service group of companies based in Ontario, Canada, that includes Control Panel Systems and Complete Packaging Systems. CPS maintains both an outside sales force and an inside team of customer service professionals who support them. CPS endured widespread inefficiencies due to a lack of integration between its various databases. To remain competitive, the company realized it needed a better way to track its sales processes. The company implemented Sage CRM, a Web-based CRM solution, which integrates with Sage Accpac and Microsoft Outlook so outside sales staff can share information with management, accounting, and inside sales.

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