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Customer service is critical to Spirent Communications, which supplies sophisticated diagnostic tools and services for telecom network service and equipment providers. This case study explains how the focused communication company depends on a tightly integrated mix of enterprise applications built mainly with JD Edwards Enterprise Resource Planning (ERP) applications, Oracle Database, and Siebel Customer Relations Management (CRM) applications. Spirent used to struggle to integrate the platforms into a cohesive whole. However, now that all are available from Oracle, the firm spends less time on integration and more on achieving cost benefits from centralized marketing, financial, and human resource services.

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