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Overview:

This paper will introduce people to key concepts and key terms. The White Paper introduces; Service Desk; Incident Management; Problem Management; Change Management; Release Management and Configuration Management. ITIL is a set of processes for IT Service Support and Service Delivery. ITIL is a set of processes for IT Service Support and Service Delivery.

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Format:PDFSize:77 KB
Date:Nov 2006
Pages:8

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