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Since its inception in 1969, Countrywide Financial Corporation has become a leading provider of consumer and business-to-business financial services in domestic and international markets. Previously, Production Technologies Support had 500 help desk and support analysts handling nearly 275,000 cases a month for the loan origination divisions. The consolidation initiative brings the Enterprise Technology and production divisions support organizations under the umbrella of Production Technologies Support, nearly doubling the number of analysts and the number of cases by the middle of 2006, and increasing the number of computer users supported from 30,000 to over 60,000. The Production Technologies Support group has used BMC Remedy Help Desk and BMC Remedy Action Request System (AR System) since 2003.
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