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Overview:
Optimis was formed following a management buyout of Blue Pumpkin Software UK, previously a wholly owned subsidiary of Blue Pumpkin Inc. One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its own customers, it was vital for them to select a customer service solution that could provide the best possible customer support experience. Customer satisfaction is a key performance indicator for Optimis, and its customer service and support solution needed to deliver industry-leading support functionality. Optimis implemented BMC Remedy Customer Support to meet all their infrastructure and functionality requirements.
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