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Overview:

This paper challenges vendors of speech technology applications to present the audience with a provider's vision of what it takes to successfully integrate speech technology in call center applications. Market-leading companies Verint and Convergys answered the challenge by giving readers a glimpse into the business case for the expansive use of speech technology as a natural, cost-effective channel to customers and by pointing the way to improved metrics and business process performance.

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Format:PDFSize:317 KB
Date:Jun 2006
Pages:5

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