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With the oil and gas sector in the midst of a global boom, there are few companies better positioned in the market than Australia's Santos Ltd. In an effort to maximize value from emerging opportunities, Santos launched a strategic initiative designed to reduce operating costs while simultaneously increasing the effectiveness of support functions. Key to the initiative was the establishment of a Shared Business Services (SBS) group that consolidated and integrated core administrative functions. Santos's global Enterprise-Resource-Planning (ERP) platform based on Oracle E-Business Suite applications was upgraded to version 11i and extended to support the formation of the new group.

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