On TechRepublic: Windows 7: Slower to boot than Vista?
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

With thousands of customers calling daily, IKON Office Solutions' call centre staff should have been focused on customer service operations. But with the company's 600 field engineers calling in regularly to pick up new jobs and pass on data, customers often had to wait for a response. IKON engaged Microsoft partner and mobile solutions provider Dexterra to develop a solution to enable data updates from the field. The result is IKON Service, an application running on Microsoft Windows Mobile - based Pocket PC Phone Edition devices. These were rolled out to engineers, who now receive job updates wirelessly. They can input job data onscreen, which updates back-end systems in real time.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:HTML

People who downloaded this item also downloaded

White Paper Sprint Converged Solutions Fact Sheet

Top results from Mobile - Wireless Communications

White Paper Working the Way Salespeople Work
White Paper Windows Phones and Unified Communications
White Paper Top 7 Things You Should Know About Activation and Genuine Windows
White Paper SIP Trunking is Key to Accelerating Unified Communications Deployments
White Paper Seamless Communication: Simplicity, Efficiency, and Transparency Achieved Through Integrated Wireline and Wireless Services

» View all Mobile - Wireless Communications listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

  • Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
  • More from IBM
  • Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN! Try INNOV8 2.0: A BPM Simulator
  • Enabling Real-World Business Transformation through IBM Service Management Read the EMA Analyst Report
Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).