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The American Red Cross in Greater New York is the organization's largest branch in the country. In keeping with its mission of preparing for, preventing and coping with disasters, the New York charity has ten local units that attend to an average of eight disasters a day. The Red Cross needed to provide disaster relief workers with fast access to ECHO, a custom services and case management application that enables rescue teams to capture information about disasters. The American Red Cross in Greater New York implemented Citrix MetaFrame Presentation Server and Microsoft Windows NT Server 4.0, Terminal Server Edition, with the help of G&G Group, a Silver-level Citrix Solutions Advisor.

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