On MovieTome: Why you didn't see Shatner in TREK
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Overview:

Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating data from disparate sources, and managing rising complexity.

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Format:PDF
Date:Jul 2006
Pages:11

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