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Overview:
Produced in conjunction with Enterprise Management Associates, this paper discusses Mercury's comprehensive, business-centric IT service management strategy to optimize the value of ITIL and ITSM initiatives. It addresses many of the challenges facing IT today: breaking down traditional domain silos, increasing visibility for decision-makers, mitigating risk from change requests, integrating data from disparate sources, and managing rising complexity.
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| Format: | |
| Date: | Jul 2006 |
| Pages: | 11 |
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