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Overview:
The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading provider of IT Business Management solutions, was to draw together customer experiences, expert opinion and vendor knowledge regarding the ITIL framework and best practices for service management implementation and consider important issues that cut across the group's specialisms. Pragmatic ITIL presented a fruitful area for such consideration, with the increasing pressures of compliance, fast changing technologies and the need for the IT function to place itself at the center of the business, key to driving uptake of the framework and raising the bar for overall service delivery.
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| Format: | Size: | 1,382 KB | |
| Date: | Aug 2006 | ||
| Pages: | 11 |
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