Vendor Registration: required
Overview:
Citizens today demand responsiveness from their governments. The increase in popularity of online channels has made it crucial for governments to expand their citizen services beyond traditional channels such as phone, paper, and face-to-face interactions to e-channels such as email, chat, web self-service and web collaboration. At the same time, government entities are facing decreasing contact center budgets in the face of ballooning budget deficits. Through the use of case studies, this paper describes how government institutions can provide highly effective and efficient citizen service while reducing incoming calls, improving agent productivity and keeping costs down.
(Is this item miscategorized? Does it need more tags? Let us know.)
| Format: | Size: | 386 KB | |
| Date: | May 2006 | ||
| Pages: | 8 |
People who downloaded this item also downloaded
 |
Citizen Service - Customer Service Success Stories From the Government Sector |
Top results from Customer Support Services
White Papers, Webcasts, and Resources
- It's All About the Salesperson: Taking Advantage of Web 2.0 OracleTake a closer look at a new breed of social applications that complement traditional CRM systems to help salespeople close more deals more quickly.
- IBM WebSphere Portal for z/OS taps into System z, Web 2.0: Executive update IBMSee how to lower costs and extract value faster with more responsive, interactive and intuitive business applications from WebSphere Portal Version 6.1.
- Seven Tips for Profiting from Lean Times with CRM OracleCompetitors distracted by today's economy? Seize the opportunity to streamline and turbo-charge your sales process with a best-in-class CRM solution.
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- Keeping hold of your customers, especially in tough economic conditions
-
You know as much as anyone about the challenges faced by midsize organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can help you.
- Read this white paper >>
- News, Insights, Guidance
Visit CBSMoneyWatch.com Today -
MoneyWatch.com is the premier destination for smart, practical personal finance advice. Watch the latest Human Capital videos to make the most of your biggest asset - your earning power
- Learn more >>
- Leveling the Field: Powerful Software Solutions for Midsize Companies
-
Learn how Oracle's partners use Oracle Business Accelerators with their own industry expertise to enable companies of all sizes to reach "go live" faster.
- Download this useful paper >>
- World-class technology. Priced for your world.
-
Click here to learn how EMC solutions for small and medium businesses provide proven technology that is easy to deploy and simple to manage.
- Learn more >>
- Microsoft Dynamics CRM Online - Free Six-Month Trial for Eligible Organizations
-
Microsoft Dynamics CRM Online provides fast online access, simple contact management and better sales performance for a low monthly cost - the best value on the market today.
- Learn more about the free, six-month trial offer>>
Featured Training Courses
- Implementing and Administering Windows 7 in the Enterprise
- CCNA Boot Camp v2.0
- VMware vSphere: Install, Configure, Manage [V4]
- Certified Ethical Hacker
- Management and Leadership Skills
- Browse all Training Courses
SmartPlanet
- Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
- More from IBM
-
- How to Drive Better Business Outcomes with Exceptional Web Experiences Download the eBook
- Driving Business Agility through SOA Connectivity & Integration Read the White Paper from IBM
- Linking Decisions and Information for Organizational Performance Read the Tom Davenport study
