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Overview:
Outsourcing Information Technology (IT) services is one strategy successful companies employ to maintain their focus on core competencies, while retaining high quality, cost-effective IT services required to meet their business needs. However, to fully realize the benefits of an outsourcing arrangement, the customer must have effective management tools. One of the most important management tools in any outsourcing arrangement is a Service Level Agreement, or SLA. Under an SLA, the service provider is required to meet a minimum, measurable standard of performance.
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| Format: | Size: | 42 KB | |
| Date: | Apr 2005 | ||
| Pages: | 3 |
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