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Real-time visibility into its processes enables ING Service Centre Budapest to precision-tune its resource allocation in line with business requirements. The underlying solution - HP OpenView Service Desk Process Insight - supervises the execution of workflows in real time, generating alerts for corrective action as soon as handling times along each process step approach predefined thresholds. Key benefits delivered by this solution include the prevention of Service Level Agreement (SLA) breaches and a significant efficiency boost achieved through workflow automation.

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