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Overview:
Many companies are looking for a solution to improve customer service and simultaneously cut costs. The German TotalFinaElf lubricants division - TFED (today TOTAL) has already found one. The integrated solution made up of SAP CRM, SAP IS Oil & Gas and SAP Oil and Gas Secondary Distribution facilitates faster and much more efficient order collection, individual customer care and an exact up-to-date analysis of the lubricants market and its fluctuations.
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