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Overview:
This webcast shows how 1-800-FLOWERS.COM is utilizing real-time contact center analytics and automated agent training to greatly improve their productivity, their customer service, and their bottom line. In this webcast, the viewer will learn why delivering real-time, consolidated intelligence to managers and agents improves communication, performance, and cohesive decision making across the enterprise; what a person needs to know before his or her CEO does - the essential information one wants to track so that he or she can quickly determine the root case of exceptional or poor results; how to integrate automated eLearning into the operations to dramatically improve agent performance; and the importance of measuring the impact of the training programs and how to do it.
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| Format: | Webcast |
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