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If an organization is like most, a person may not realize the power of data that he or she already have. By optimizing and mining the data, one can easily have a 360 degree view of the entire enterprise. Business Intelligence (BI), through data mining can transform the call center; but what does that mean? What are the areas of greatest impact that BI will have on the center, agents, and day-day operations? What is the best way to leverage BI in the contact center? This webcast shows how BI will transform the center.

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