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The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global provider of specialized transportation and logistics services, UPS deals with 7.9 million customers on any given day.

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Format:HTML
Date:Aug 2005
Pages:4

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