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Citizens today demand responsiveness from their governments. The increase in popularity of online channels has made it crucial for governments to expand their citizen services across multiple channels like email, web, letter, fax, phone, self-service, and in-person visits. At the same time, most government agencies today struggle with lower budgets in the face of increasing deficits. eGain has helped government and public sector agencies across the world implement online service initiatives that make their interactions with their citizens more productive and less expensive. Their best-of-breed applications for web self-service, email management, web collaboration, and contact center knowledge management help organizations deliver effective call avoidance, increased agent productivity, and greater service consistency.

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Format:PDFSize:386 KB
Date:May 2006
Pages:8

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