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Repeat business from the existing customer base is the best kind of business a person can have. And the best way to ensure repeat business is to treat the customers right. This paper introduces the notion of Customer Centered Service, a new and exciting way to increase customer loyalty and, with it, profitability. Customer Centered Service is an exciting and important new approach to delivering customer service. It is an approach that focuses on customers and their service needs. It is believed that Customer Centered Service is critical to developing and sustaining a long-term and profitable relationship with customers.

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Format:PDFSize:799 KB
Date:May 2006
Pages:9

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