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The bestseller, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change, has inspired many parallels in the field of business and organizational improvement. Contact centers, too, could become significantly better at what they do by adopting the timeless, principle-based habits recommended by the book. This paper discusses seven traits of successful contact centers, backed by stories and tips from the customers-some of the world's most innovative customer service organizations. Based on well-understood principles of long-term effectiveness, these habits are simple, organic, cohesive, and very powerful.

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Format:PDFSize:145 KB
Date:May 2006
Pages:10

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