On mySimon: Pride and Prejudice and Zombies
BNET Business Network:
BNET
TechRepublic
ZDNet

Vendor Registration: required

Overview:

The megatrends that have swept businesses in general and contact centers in particular, have created enormous opportunities for proactive contact center executives to become strategic players within their business and take their careers to the next level. As a leading provider of contact center solutions, eGain works with large as well as midsize contact center and customer service operations. In this paper, the authors share their unique ringside view of these trends and proven ways of benefiting from them. The paper shows how innovative solutions used with proven best practices can help a person rise through his or her organization while enabling sustainable competitive advantage and market differentiation for the business.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDFSize:589 KB
Date:Dec 2005
Pages:10

People who downloaded this item also downloaded

White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology
White Paper Call-Center Comparison Guide
White Paper The Customer Focused Contact Center
White Paper How to Turn Your Contact Center Into a Profit Center - A Best-Practice Overview
White Paper Customer Experience Happens in the Contact Center

Top results from Call Center - Contact

White Paper Best Practices in the Call Center: A Customer Touch-Point Methodology
White Paper Create Enduring Customer Relationships
White Paper Differentiate Your Company with Complete CRM
White Paper Empowerment as a Growth Strategy
Webcast See Through Your Systems Complexity

» View all Call Center - Contact listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

  • Thought-provoking progressive ideas on diverse topics that intersect with technology, business, and life, and matter to the world at large. Visit SmartPlanet
  • More from IBM
  • Innovate your business' process model, play against the market, compete against others on our scoreboards and WIN! Try INNOV8 2.0: A BPM Simulator
  • Enabling Real-World Business Transformation through IBM Service Management Read the EMA Analyst Report
Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).