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With a proven history of providing highly efficient outsourcing solutions for companies such as, Marks and Spencer, Vodafone, Westminster City Council, United Utilities and Lastminute.com Vertex recognises the importance of maintaining high efficiency levels in their contact centre operations. With 2,500 agents spread across seven sites using the TotalView system, spreadsheets and a cumbersome workforce management system fell short in achieving their goals. To help improve efficiency in their centres Vertex selected 'TotalView' workforce management software to consolidate agent management across sites.

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