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Ranked third among UK-based banks, Barclays PLC offers a comprehensive array of consumer and corporate financial services, with offices in more than 60 countries around the world. In 1998, faced with a rapidly expanding customer base and the need to boost productivity without increasing staff, Barclays executives began searching for specialised tools to help manage the Business Division call centre. After reviewing a number of potential solutions, Barclays chose eGain Knowledge. Once in place, eGain Knowledge proved itself almost immediately.

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