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ABN AMRO Services Company (AASC) supports the information technology needs of ABN AMRO in North America, primarily through Banking Applications and the Technology Infrastructure Operations Group. Following an extensive survey of its corporate customer base, AASC executives identified the need to improve online customer service. The solution to their service needs would have to work within their existing environment and enable agents to handle multiple service channels. AASC leveraged eGain eService Enterprise (E3) to provide superior service through email, live Web assistance, and Web self-service.

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