On The Insider: Movie Roles the Stars Turned Down
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

Using data from a sample of 145 U.K. call centres, the authors test the core propositions of the Strategic Human Resource Management (SHRM) approach that: there are coherent links through the SHRM chain from strategy, through operational requirements, to work design and human resource management, and the fit between the human resource practices and market factors determines organizational performance. Little support for these hypotheses is found as only a few direct relationships between the elements of the SHRM chain are found, and direct relationships, rather than ones moderated by market factors, are found between human resource practices and performance. But key operational requirements are linked to work design, which is itself related to a limited number of human resource practices.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDFSize:175 KB
Date:Mar 2006
Pages:37

People who downloaded this item also downloaded

White Paper The Four Human Resource Documents Every Manager Can't Live Without
White Paper Call-Center Comparison Guide
White Paper Call Center Outsourcing: Coordinating Staffing Level And Service Quality
White Paper Human Resources Department: Role Within the Organization
White Paper A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Top results from HR

White Paper Effectively Managing Team Conflict
White Paper The New Generation of Microsoft Certifications: What's at the Core?
White Paper 2007 IT Salary and Skills Survey: What Impacts Salaries?
White Paper Geek-Speak Glossary: A Manager's Guide to IT Terminology
White Paper What Is Micromanagement? And What You Can Do To Avoid It.

» View all HR listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).