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MGM MIRAGE operates around the clock and had an e-mail system running on Microsoft Exchange Server version 5.5 with 10,000 email accounts. With a user base of that size, MGM MIRAGE faced challenges in providing optimum service to its employees to ensure that e-mail was readily available and quickly restorable if e-mail or entire mailboxes were deleted by accident. In April 2003, the project team consisting of a Microsoft Exchange administrator and a system engineer responsible for project management, design, and architecture determined how many servers and clusters were needed to support the e-mail system. The project team also consulted with IT staff specialists concerning storage backup, antivirus, and security software that would interact with the Microsoft Exchange Server 2003.

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