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Virgin Entertainment is a multi-channel music and entertainment retailer, providing consumers with entertainment products including music, DVDs, videos, and books. Increasing competitive pressures continue to drive retailers to look for new ways to improve and protect profits. Virgin was using a hosted service to analyze its point of sale data, but the time delay in receiving the data limited Virgin's managers' ability to act on it effectively. Virgin needed to increase the percentage of recoveries and the efficiency of investigation surrounding employee theft by implementing real-time monitoring of point-of-sale activities. The company deployed Microsoft BizTalk Server 2004, SQL Server 2000 Analysis Services, and Windows SharePoint Services to replace an existing solution to reduce transaction fraud.

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