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Working away from the office or at home is not unusual these days but the survey presented in this paper highlights a number of specific issues that make IT a greater challenge for home and mobile workers. When organizations purchase and implement new technologies, they still need to do more to help people use those technologies productively. Far too many employees across all industry sectors and at all levels of an organization are struggling at home or on the road with technologies that they don't really understand. This in turn, puts even further pressure on technical support departments, to the detriment of core business operations and personal productivity and causes user dissatisfaction and frustration.

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Format:PDFSize:225 KB
Date:Nov 2005
Pages:8

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