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A full service telecommunications provider, Cox Communications offers services including cable, local and long distance telephone services, high-speed Internet connections, and commercial voice and data services for both residential and business customers. Updating software used by service technicians in the field required IT professionals at Cox Communications to manually update 3,000 mobile devices. This approach required the devices to be pulled in from the field, which was time consuming, inefficient, and costly. To efficiently serve its high volume of customers, Cox Communications implemented XcelleNet Afaria from iAnywhere Solutions, a subsidiary of Sybase, saving time and money by automatically sending updates to its technicians' in-vehicle mobile devices.

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