On The Insider: Britney's Bikini-Clad Top 10
BNET Business Network:
BNET
TechRepublic
ZDNet

FREE Registration is required

Overview:

User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it's important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered check box questions designed to gauge user satisfaction with regard to both equipment and support. It also includes a number of open-ended questions to solicit feedback, specific concerns, and suggestions for improvement.

Join the discussion of this download.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format:PDFSize:68 KB
Date:May 2005Version:2.0
License:copyright
System Req: Adobe Acrobat Reader 5.0 or later

People who downloaded this item also downloaded

Download Consultant Evaluation Form
White Paper TechRepublic Resource Guide: How well are you meeting your customers' needs?
Tools & Templates Survey On Customer Satisfaction
Tools & Templates Customer Satisfaction Survey Form
Download Use this product usage survey to assess how well you're meeting customer needs

Top results from Customer Support Services

White Paper Volume Activation Operations Guide
Webcast Forrester Best Practices: Improve IT Service Delivery and Support
White Paper SSPA's Six Top Support Issues that Keep Execs Awake at Night
White Paper Balancing Customer Intimacy with Self-Sufficiency
White Paper Driving IT Help Desk Efficiency with Customer-Centric Remote Support

» View all Customer Support Services listings

advertisement

White Papers, Webcasts, and Resources

Featured Training Courses

advertisement

SmartPlanet

Click Here

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this library, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a library registrant, you will receive a complimentary subscription to the ZDNet white paper newsletter and e-mail Must-Read News Alerts. You can unsubscribe from these at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).