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Overview:
It's a fact of life: Your team members are going to complain about work. But there's a world of difference between healthy venting among comrades and bitter, conspiratorial ranting behind closed doors. One manager kept his team on an even keel by using a weekly gripe session to keep most of the grumbling aboveboard. He offers tips on managing the process, including ensuring participation by all team members, bringing in representatives from other groups, implementing measures to resolve problems that surface, and following up with individuals whose casual peeves reveal significant difficulties.
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| Format: | Size: | 66 KB | |
| Date: | May 2005 | Version: | 1.0 |
| License: | copyright | ||
| System Req: | Adobe Acrobat Reader 5.0 or later |
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