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The capital of Canada and its fourth largest city, Ottawa is a thriving G8 technology and business center with an enviable quality of life and a diverse population. The challenge was to integrate the various technologies, business processes and services supporting 11 separate municipalities and one regional government into a single technology platform. The City of Ottawa utilized IBM's SAP implementation expertise to expand an existing SAP platform into an integrated system. IBM's high level of project management expertise, the City's previous experience with IBM and IBM's winning bid led to the selection of IBM.

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