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Overview:

Organizations are increasingly recognizing IT service management best practices as the methodology for supporting and delivering IT services to enable the enterprise to meet its business goals. Central to IT service management is the Configuration Management DataBase (CMDB) which contains information about the IT infrastructure. However, a major challenge companies are faced with is dealing with the configuration complexity in their environments in an effort to keep their CMDB populated with trustworthy information. This paper will cover the challenge of identifying a reliable source of information to populate and maintain accurate configuration information from the distributed application and server environment for use in the CMDB.

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Format:PDFSize:653 KB
Date:Feb 2006
Pages:8

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