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Overview:

There is much hype around the term 'Consolidated Service Desk', but is a CSD myth or reality? Moving on from theory, this paper will focus on the reality of CSD, stripping away the hype and exploring how this proposed holistic approach to IT Service Management can be achieved - using current success stories and examples to illustrate the benefits a Consolidated Service Desk can bring to an organization.

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Format:PDFSize:292 KB
Date:Jul 2005
Pages:17

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