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Overview:

Return On Investment (ROI) is without doubt, an important tool in IT investment decision making. Organizations wishing to make investments in their IT infrastructure are well advised in taking it seriously. But for an ROI exercise to be truly meaningful, great care has to be taken to examine and consider a wealth of not always readily available data. A central, consolidated and comprehensive Service Management function, where available, can greatly assist the production of accurate ROI figures.

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Format:PDFSize:149 KB
Date:Oct 2005
Pages:7

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