On mySimon: Dragon Eye Oolong Tea
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Overview:

HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing operational risks from all sources, including people, processes, and technologies. HP ITSM Assessment Services address everything from strategic business/IT alignment and operational process effectiveness to management of technology and the IT environment. Central to HP's IT Service Management solutions is HP's ITSM Reference Model. The HP ITSM Reference Model functions as a high-level, fully integrated process relationship map designed to help organizations rapidly and effectively apply ITIL guidelines.

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Format:PDFSize:171 KB
Date:Jun 2005
Pages:6
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